Refund & Exchange Policy
Return Eligibility
We accept returns within 30 days of the original purchase date. Requests made after 30 days are not eligible for return, refund, or exchange.
To qualify for a return, items must:
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Be unused and unworn
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Be in the same condition as originally received
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Include all original packaging, tags, and materials
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Be in resalable condition
Items returned in damaged, used, or unsatisfactory condition may be rejected and returned to the customer without credit.
Return Authorization Required
All returns must receive prior approval and a Return Authorization (RA) before being sent back.
Returns sent without prior authorization may be refused or returned without refund or credit.
To request a return authorization, please contact us at:
kcoons@divineline.me
Approved returns must include order information so the return can be properly identified and processed.
Return Location
Approved items must be returned to the front desk at your school location unless otherwise instructed.
Restocking / Service Fee
All approved returns and order cancellations are subject to a 15% service and restocking fee, which will be deducted from the refund amount.
Shipping costs are non-refundable.
Non-Returnable Items
The following items are not eligible for return or refund:
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Special-order merchandise
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Items that have been worn, washed, or altered
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Clearance or final sale items
Due to the nature of custom apparel, once production has begun these orders cannot be cancelled or refunded.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must notify us within 5 business days of delivery.
Claims submitted after this period may not be eligible for replacement or refund.
We may request photos or documentation to evaluate the claim before issuing a replacement or credit.
Refund Processing
Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund.
If approved, the refund will be processed and issued to the original method of payment within several business days. Processing times may vary depending on your financial institution.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your credit card provider, as refunds may take several days to post.
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Contact your bank, as additional processing time may apply.
If you still have not received your refund after completing these steps, please contact:
Chargebacks and Payment Disputes
Customers agree to contact us first to resolve any issues before initiating a chargeback or payment dispute.
Submitting a chargeback without first attempting to resolve the issue with us may delay resolution and may result in additional documentation being provided to the payment processor to contest the dispute.